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Culture & Change Management Leadership Strategies

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About The Course

This course explores how leaders can foster a positive customer-centric culture and manage organizational change to support service excellence.

Objectives

  • Assess current culture and identify areas for change.
  • Lead transformational initiatives and align teams.
  • Communicate change with empathy and clarity.
  • Create ownership and reduce resistance.
  • Sustain new behaviors and service standards.

Requirements

Requirement

Leadership or supervisory role.

Requirement

Experience with team or organizational change.

Requirement

Willingness to coach and influence.

Requirement

Best for customer service leaders and transformation agents.

Register or Have Questions?

01 Register Now

02 Request Information?

You can contact our support team via Contact Page or call directly to inquire more about this course.

03 Know more about the course Duration

This course spans 2 Months and is available in Virtual mode.

Course Info

  • Category: Customer Service
  • Mode: Virtual
  • Start Date: May 18, 2025
  • End Date: Aug 31, 2025
  • Public: Yes

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Course Resources

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