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Customer Experience Management Strategies

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About The Course

This course provides strategic tools for mapping, designing, and optimizing the entire customer journey to build emotional engagement and brand loyalty.

Objectives

  • Design and implement a customer experience strategy.
  • Map the customer journey and identify pain points.
  • Build a customer-centric culture within the organization.
  • Use CX metrics such as NPS and CSAT.
  • Leverage digital tools to enhance experience delivery.

Requirements

Requirement

Marketing, sales, or CX roles.

Requirement

Experience with customer-facing processes.

Requirement

Analytical and planning skills.

Requirement

Useful for CX leaders and digital transformation teams.

Register or Have Questions?

01 Register Now

02 Request Information?

You can contact our support team via Contact Page or call directly to inquire more about this course.

03 Know more about the course Duration

This course spans 2 Months and is available in Virtual mode.

Course Info

  • Category: Customer Service
  • Mode: Virtual
  • Start Date: May 18, 2025
  • End Date: Aug 31, 2025
  • Public: Yes

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Course Resources

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