Follow Us :
PURA Logo
RFQ

Customer Experience Professional Workshop

  • Back
  • Course Details

About The Course

This hands-on workshop enhances skills in managing real-world customer experience scenarios, service recovery, and CX strategy execution.

Objectives

  • Respond to complex customer service challenges.
  • Use journey mapping and persona development tools.
  • Apply service recovery models (e.g. HEARD, LAST).
  • Manage feedback and implement CX KPIs.
  • Practice collaborative problem solving and role play.

Requirements

Requirement

CX, marketing, or service delivery background.

Requirement

Desire to improve frontline or strategic CX execution.

Requirement

Prepared to engage in group exercises and simulations.

Requirement

Best for team leads, CX specialists, and trainers.

Register or Have Questions?

01 Register Now

02 Request Information?

You can contact our support team via Contact Page or call directly to inquire more about this course.

03 Know more about the course Duration

This course spans 1 Month and is available in Physical mode.

Course Info

  • Category: Customer Service
  • Mode: Physical
  • Start Date: May 18, 2025
  • End Date: Jun 30, 2025
  • Public: Yes

Need Help?

Contact Us

Course Resources

More than 5K+ Brands with work Ramsys