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IT Service Management (ITSM)

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About The Course

This course introduces ITSM frameworks such as ITIL, focusing on aligning IT services with business needs and improving support processes.

Objectives

  • Understand ITIL principles and service lifecycle.
  • Implement incident, change, and problem management.
  • Design service catalogs and SLAs.
  • Monitor KPIs and service improvement plans.
  • Prepare for ITIL Foundation certification.

Requirements

Requirement

IT operations or support background.

Requirement

Familiarity with helpdesk and IT policies.

Requirement

No coding required.

Requirement

Ideal for IT support managers and service desk staff.

Register or Have Questions?

01 Register Now

02 Request Information?

You can contact our support team via Contact Page or call directly to inquire more about this course.

03 Know more about the course Duration

This course spans 1 Month and is available in Hybrid mode.

Course Info

  • Category: Information Technology Certification
  • Mode: Hybrid
  • Start Date: May 18, 2025
  • End Date: Jun 30, 2025
  • Public: Yes

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