Service Quality & Customer Satisfaction: Tools & Techniques

About The Course

This course equips professionals with proven tools and frameworks to assess and improve service delivery while ensuring high levels of customer satisfaction.

Objectives

Measure and analyze customer satisfaction and expectations.
Apply service quality models (SERVQUAL, Kano Model).
Identify gaps and implement service improvement plans.
Train teams on exceeding customer expectations.
Monitor feedback and complaints to drive loyalty.

Requirements

Requirement

Customer service, operations, or quality assurance role.

Requirement

Strong communication and problem-solving mindset.

Requirement

Interest in continuous improvement.

Requirement

Ideal for front-line managers and CX teams.

Register or Have Questions?

01 Register Now

02 Request Information?

You can contact our support team via Contact Page or call directly to inquire more about this course.

03 Know more about the course Duration

This course spans 1 Month and is available in Hybrid mode.

Service Quality & Customer Satisfaction: Tools & Techniques

About The Course

Objectives

Requirements

Requirement

Requirement

Requirement

Requirement

Register or Have Questions?

Course Info

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Course Resources

Accra -Ghana